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  • Plot No.40, SIPCOT Phase 2
    Hosur 635109
    Tamilnadu, India
  • support@kurashirudo.com

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Cookie Policy | Privacy policy | Terms and Conditions | Terms of use

COOKIES POLICY

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your devices hard drive.

We may use the following cookies on this website:

  • Strictly necessary cookies   These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart. These cookies expire after a browser session is closed.

  • Analytical/performance cookies   They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies expire after a browser session is closed. The analytical/performance cookies we may use include.

  • First party analytics cookies   We use these cookies to estimate the number of unique visitors to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.

  • Third party analytics cookies  We use Google Analytics to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. Please see https://policies.google.com/privacy   for more information about Google Analytics.

  • Functionality cookies  These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of currency). These cookies are stored on your device in between browser sessions which allows this information to be remembered. The functional cookies we may use include:

  • User-centric security cookies  Detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

  • Load balancing session cookies  are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

  • User interface customisation persistent cookies  are used to store a user’s preference regarding a service across web pages.

  • Targeting cookies   These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. These cookies are stored on your device in between browser sessions which allows this information to be remembered.

In addition, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website. We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Please note that third parties (including providers of external services like web traffic analysis services, for example) may also use cookies, over which we have no control. These cookies are set by a website other than the one being visited by you. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.

TERMS & CONDITIONS

Terms and conditions of supply Ordering with us

Making a purchase from Kurashirudo couldn’t be easier. Simply browse our store and add the items you want to buy into the shopping cart. After you’ve finished shopping, click on 'Checkout' and you will be asked for a few details so we can complete your order.

We accept the following payment types at checkout: AMEX, Visa, Mastercard, Paypal. Unfortunately, we are unable to accept Western Union transactions and will never request a Western Union payment from you.

You can also make payment or place your order over the telephone. With all credit and debit card payments, we process your order straight away through the fully secure and renowned CC Avenue and PayPal processing services. When the order is placed via our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Your credit card company will convert the transaction from US Dollars to your own currency

As soon as your order is placed, you will receive an automated email confirming we have received your order. However, this email does not indicate that a contract exists between us. Once we have indicated acceptance of your order, we’ll send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

If you have made an error when ordering or have had a change of heart, you can amend or cancel your order by emailing us before you receive notification of dispatch

If your item is not in stock, you can register your email address with us to be notified when new stock is available. Simply click the relevant button on the screen and complete your details.

We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.

If you need to discuss your order with us, please email us at support@kurashirudo.com quoting your order number.

Shipping & Delivery

We always try to minimise your delivery costs while getting your order to you as soon as possible.

All customers can use their consignment number on their shipping confirmation to track their parcel through the relevant courier. Please note that this service varies depending on the chosen shipping option and the destination country. For international orders using a Snail mail delivery option, tracking is reliant on the service providers in the destination country and cannot be guaranteed.

If you would like a delivery quotation or require special delivery methods, please email  support@kurashirudo.com  and we will be pleased to assist.

Delivery Notes

  • All Orders both domestic & international will be delivered within 7-10 Days.However exception may arise which are outside our scope.
  • Monday to Friday orders placed before 2pm (IST) will ship in 48hours (excludes Sundays and bank holidays)
  • Saturday and Sunday orders are expected to be Shipped the following Tuesday (excludes bank holidays)

Returns & Replacements

We hope you are happy with your purchase from Kurashirudo. However, if you wish to return or replace a product, then please carefully read the following information and follow the instructions below before sending back your item.

You have the right to cancel your order without having to give a reason at any time before your goods are dispatched.

When returning an item to us, you will have to pay the return postage, and are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If the product is faulty, or the wrong part, or any other reason that is our fault we will also refund the return postage costs.

If an item cannot be delivered to the address specified on the order or is refused on delivery and is subsequently returned to us by the courier, you will be refunded for the cost of the item but will be liable for the delivery costs incurred. Please note that it is also the customer’s responsibility to ensure that the relevant import duties for the destination country are paid at customs. If the item(s) are refused at customs they will be returned to us and the customer is liable for all associated delivery costs.

In any of the above events, please ask for advice when you wish to return anything by emailing support@kurashirudo.com. We will then advise the best method of returning the product

If a product should develop a fault after 30 days, please contact us to discuss the options.

  • Please let us know why you wish to return the product.
  • If you are returning faulty goods, you are entitled to a refund or a replacement part. Please indicate which you would prefer. The goods will be determined to be faulty by us after evidence is provided by you for the same.
  • Please ensure that the goods are packed securely, and include all of the original parts, using the original packaging where possible. If necessary, place in suitable extra packaging to protect the goods while in transit to us.
  • Please note that we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. Reimbursement will be done immediately, but in any event no later than the end of the 14 days after the day on which we have received the goods back.

Returns Address: Plot No.40, SIPCOT Phase 2,Hosur 635109.Tamilnadu, India

Please provide a covering letter with details of the order/items you wish to return and attach with the returned goods despatched back to us.

Leaving us feedback

For more information about how we use your personal date, please read our Privacy Policy and Cookie Policy.

TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our Website www.kurashirudo.com

WHO WE ARE AND HOW TO CONTACT US

www.kurashirudo.com is a Website operated by Shubam Enterprises trading as Kurashirudo.com (”We”). We are registered in Republic of India and have our registered office at Plot No.40, SIPCOT Phase 2 Hosur 635109 Tamilnadu, India. To contact us, please email support@kurashirudo.com

BY USING OUR WEBSITE YOU ACCEPT THESE TERMS

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our Website:

Our Privacy Policy.

Our Cookie Policy, which sets out information about the cookies on our Website. If you purchase goods or services from our Website, our terms and conditions of supply will apply to the sales.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. These terms of use were last updated on 12 December 2018. Previous versions can be obtained by contacting us. We will notify you by Website update in relation to material changes.

WE MAY MAKE CHANGES TO OUR WEBSITE

We may update and change our Website from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@kurashirudo.com

HOW YOU MAY USE MATERIAL ON OUR WEBSITE

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without our written permission to do so.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS WEBSITE

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Websites or information you may obtain from them. We have no control over the contents of those Websites or resources.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Website; or use of or reliance on any content displayed on our Website.

In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Information Technology Act, 2000. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

RULES ABOUT LINKING TO OUR WEBSITE

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any Website that is not owned by you.

Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Website other than that set out above, please contact us.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by Indian law. You and we both agree that the courts of India will have exclusive jurisdiction. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Indian law. We both agree to the exclusive jurisdiction of the courts of India.

PRIVACY & SECURITY

INTRODUCTION  

The website   www.kurashirudo.com (the Website) is owned and operated by Shubam Enterprises trading as Kurashirudo (“We”).

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we collect, process and look after your personal data when you visit our Website and associated digital channels such as Social Media, and tell you about your privacy rights and how the law protects you.

  • 1) IMPORTANT INFORMATION AND WHO WE ARE
  • 2) PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how we collect and process your personal data through your use of this Website and associated social media channels, including any data you may provide through our Website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This Website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

This policy should be read in conjunction with the following policies which also apply to your use of our Website:

  • 1) Our Terms of Use
  • 2) Our Terms and Conditions and
  • 3) Our Cookie Policy

CONTROLLER

We are the controller and are responsible for your personal data. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Our full details are:

Company name: Kurashirudo (Shubam Enterprises)
Registered office: Plot No.40, SIPCOT Phase 2 Hosur 635109 Tamilnadu, India
Contact name: Rakesh Chowdary
Email address: support@kurashirudo.com

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 12th December 2018. Previous versions can be obtained by contacting us. We may change this privacy notice from time to time. If so, we will notify you by website update. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

THIRD-PARTY LINKS

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

  • THE DATA WE COLLECT ABOUT YOU
  • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • 1) Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • 2) Contact Data includes billing address, delivery address, email address and telephone numbers.
  • 3) Financial Data includes bank account and payment card details.
  • 4) Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • 5) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.
  • 6) Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • 7) Usage Data includes information about how you use our Website.
  • 8) Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

9) We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

10) We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • 1) Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
  • 2) purchase our products or services;
  • 3) create an account on our website;
  • 4) subscribe to our service;
  • 5) request marketing to be sent to you;
  • 6) enter a competition or promotion;
  • 7) send us an enquiry; or
  • 8) give us some feedback.
  • 9) Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • 10) Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  • 11) Technical Data from the following parties:
  • 12) analytics providers such as Google based anywhere in the world; and
  • 13) social media networks such as Twitter, Instagram and Facebook based anywhere in the world.
  • 14) Contact, Financial and Transaction Data from providers of technical, payment and delivery services based anywhere in the world.

  • HOW WE USE YOUR PERSONAL DATA

  • 1) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • 2) Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • 3) Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • 4) Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  • 5) Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
  • PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
  • 1) We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
  • 2) Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer a)Identity
b)Contact
Performance of a contract with you
To process and deliver your order including:
a) Manage payments, fees and charges
b) Collect and recover money owed to us
a) Identity
b) Contact
c) Financial
d) Transaction
e) Marketing and Communications
a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Updates about our business and our latest products
(b) Notifying you about changes to our terms or privacy policy
(c) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have therefore established the following personal data control mechanisms:

Promotional offers from us  

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. 

Opting out  

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or any other transactions between us


  • COOKIES
  • You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

  • CHANGE OF PURPOSE
  • We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


  • DISCLOSURES OF YOUR PERSONAL DATA

  • 1) We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above
  • 2) Internal Third Parties
  • 3) Other Shubam Enterprises Group entities acting as joint controllers or processors who provide IT and system administration services and undertake leadership reporting.
  • 4) External Third Parties
  • 5) Service providers acting as processors who provide IT and system administration services, email or website hosting services, including Shopify
  • 6) Third party marketing agencies acting as processers for email newsletter distribution and competition fulfilment, for example
  • 7) Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
  • 8) We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  • DATA SECURITY

  • 1) We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
  • 2) We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  

  • DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

In general terms, we keep your personal information throughout your relationship with us. If you have created an online account with us in order to purchase a product, we will keep your information until you inform us that you wish to terminate your relationship with us. If you have signed up for our email newsletter, we will keep your information until you unsubscribe or inform us that you no longer want to receive updates from us

Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


  • YOUR LEGAL RIGHTS

  • Under certain circumstances, you have rights under data protection laws in relation to your personal data.

  • Request access 

  • to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction  

  • the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure 

  • personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing 

  • personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing 

  • personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer  

  • personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time 

  • Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us.

  • NO FEE USUALLY REQUIRED  
  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  • WHAT WE MAY NEED FROM YOU

  • We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  • TIME LIMIT TO RESPOND

  • We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.